Terms & Condition

Terms & Condition

Welcome to ESolutions. These Terms & Condition govern your access to and use of our ecommerce store and any purchases made through our website. By using our website, you agree to these terms. If you do not agree, please do not use the website.

These terms are provided as general business policy content for our store in Pakistan and are not legal advice. For case-specific help, please contact support at support@esolutionpk.net.

Website Use

You agree to use our website only for lawful purposes and in a way that does not harm the website, our business, or other users. You must not attempt to interfere with the site, misuse any content, or engage in fraudulent activity.

  • You must provide accurate information when placing an order or contacting us.
  • You must not use the website for unauthorized, illegal, or abusive purposes.
  • We may restrict or suspend access if we believe misuse, fraud, or security risks are involved.

Products and Availability

We aim to present product information, images, descriptions, and availability as accurately as possible. However, product details may occasionally contain errors, omissions, or differences due to supplier updates, display settings, or human error.

  • All products are subject to availability.
  • We may limit quantities available for purchase.
  • We may discontinue, update, or replace products without prior notice.

Pricing

We make reasonable efforts to keep pricing accurate, but errors may occur. Prices displayed on the website may be changed at any time without prior notice. Promotional prices may be available only for a limited time.

  • All prices are listed as shown on the website unless stated otherwise.
  • If a pricing error occurs, we may cancel or refuse an order before dispatch.
  • Shipping charges, if applicable, may be added during checkout.

Orders and Acceptance

Placing an order does not automatically mean the order has been accepted. We reserve the right to review, refuse, or cancel any order for business, stock, pricing, verification, or fraud-prevention reasons.

  • An order may be canceled if an item is out of stock or incorrectly listed.
  • We may contact you to verify details before processing an order.
  • If payment has already been received for a canceled order, the eligible amount will be refunded according to our refund policy.

Payments

Orders must be paid using the payment methods offered on the website unless a cash on delivery or other offline option is specifically made available. By submitting payment information, you confirm that you are authorized to use that payment method.

  • Payments are subject to verification and approval.
  • We may decline or cancel orders if payment cannot be verified or processed.
  • Additional bank or payment provider charges may apply based on your provider.

Shipping and Delivery

We aim to dispatch and deliver orders within reasonable timelines, but delivery dates are estimates only and may vary due to location, courier delays, public holidays, stock issues, or events beyond our control.

  • Delivery timelines are not guaranteed unless clearly stated.
  • Risk in products may pass upon delivery to the provided address.
  • Please ensure your shipping details are accurate to avoid delays or failed delivery.

Customer Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and for activities carried out under your account.

  • Provide current and accurate account information.
  • Keep your password secure.
  • Notify us promptly if you suspect unauthorized use of your account.

Intellectual Property

All website content, including text, graphics, logos, images, and layout, is owned by ESolutions or used with permission. You may not copy, reproduce, distribute, or exploit website content without prior permission, except for personal shopping use.

Limitation of Liability

We work to keep our website and services reliable, but we do not guarantee uninterrupted access, complete accuracy, or error-free operation at all times. To the extent permitted by applicable law, ESolutions shall not be responsible for indirect, incidental, or consequential loss arising from website use, delays, product unavailability, or events outside our reasonable control.

Nothing in these terms is intended to exclude rights that cannot be excluded under applicable law.

Returns and Refunds

Returns, exchanges, and refunds are handled according to our Refund & Return Policy. Please review that policy before placing an order.

Changes to These Terms

We may update these Terms & Condition at any time by posting the revised version on this website. Continued use of the website after changes are posted means you accept the updated terms.

Contact Us

If you have questions about these Terms & Condition or need help with a specific order or issue, please contact support@esolutionpk.net. For case-specific help, customers should contact support directly.