Privacy Policy

ESolutions respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect through our ecommerce store, how we use it, and when we may share it.

This policy is general business policy content and not legal advice. If you need case-specific help regarding your information or an order, please contact support@esolutionpk.net.

Information We Collect

When you visit our website or place an order, we may collect information needed to operate our store and serve you effectively.

Contact information such as your name, email address, phone number, and shipping or billing address.
Order information such as products purchased, order value, payment status, and delivery details.
Account information if you create an account, including login-related details you provide.
Technical information such as device type, browser type, IP address, and basic usage data.

How We Use Your Information

We use collected information to run our ecommerce business and provide customer service.

To process and deliver your orders.
To communicate with you about your order, delivery, returns, or support requests.
To maintain customer accounts and purchase history where applicable.
To improve our website, product offerings, and customer experience.
To help detect fraud, misuse, or security issues.
To comply with reasonable business, tax, accounting, or legal requirements.

Payment Handling

Payments are processed through the payment methods or providers made available at checkout. We do not state that we store full sensitive payment card information on our own systems unless specifically required and securely handled through the applicable payment process.

Payment transactions may be subject to verification and fraud checks.
Payment providers may process your payment data according to their own policies and procedures.

Cookies and Basic Analytics

Our website may use cookies or similar basic technologies to support website functions, remember preferences, keep items in your cart, and understand general site usage.

Some cookies are necessary for website functionality.
Basic analytics may help us understand how visitors use the site and improve performance.
You can limit some cookies through your browser settings, but parts of the site may not function properly.

Sharing of Information

We do not sell your personal information as part of our ordinary business operations. We may share relevant information only when necessary for running our store and fulfilling services.

With delivery or courier partners to ship your order.
With payment processors to complete payment transactions.
With service providers who help operate our website or store functions.
When reasonably necessary to respond to fraud, disputes, or lawful requests.

Data Retention

We keep personal information for as long as reasonably necessary for order fulfillment, customer service, recordkeeping, fraud prevention, and legitimate business or legal purposes. After that, information may be deleted, anonymized, or securely archived as appropriate.

Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, or disclosure. However, no website or electronic storage method can be guaranteed completely secure.

Your Choices and Rights

Depending on the nature of your request and applicable requirements, you may contact us to:

Ask about the personal information connected to your orders or account.
Request correction of inaccurate details.
Request deletion of information where retention is no longer necessary, subject to order, tax, fraud-prevention, or legal record needs.
Opt out of non-essential promotional communications if such communications are sent.

To protect customer security, we may need to verify your identity before acting on certain requests.

Third-Party Services

Our website may rely on third-party tools or providers for hosting, payment, shipping, analytics, or store functionality. Those providers may process limited information as needed to perform their services.

Children’s Privacy

Our ecommerce store is intended for general audiences and is not designed to knowingly collect personal information from children without appropriate supervision.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or operational needs. The updated version will apply once posted on the website.

Contact Us

If you have questions about this Privacy Policy, your data, or a specific order-related issue, please contact support@esolutionpk.net. Customers needing case-specific help should contact support directly.